August 2018 | Product Photography

Beverage Photography for E-commerce Better is possible! If you own a beverage company, then you probably realize that beverages and beverage related products are not the easiest things to [...]

Professional Product Photography

5.0

Based on 12 reviews

Elee

17:09 29 Mar 22

I must say Grant took great photo's and I have to give him credit for that. With that said, I would never return to... this business because from the first call he kept apologizing for the late call and how he wasn’t ready. I sent him information in an email but he did not recall or did not read it.I mailed in my samples and he confirmed receiving them. I asked him to hold on the project because of my logo issue with my manufacturer. Then after 3 weeks I contacted him and we discussed a price and a project completion date. He asked for me to send in a playbook on what I would like to see in the photos and infographic copy writing, so I sent that in and asked for him to send an invoice and preferred way of payment, however I did not hear from him. Then after the due date past (2 weeks) I never received my photos. I kept emailing him if work has started and that I can pay him, but no answer back. 2 weeks turned into 11 weeks of me leaving voicemails and emails. My last email I told him if he wasn’t going to do the job then please at least have the decency to call me back and return my samples. Ordering new samples will take another 3 weeks when this has already been delayed for 11 weeks and I really did not want to waste anymore time. I cc’d his staff members on this email. Then finally he emailed me back, I wish I can attach it here as proof. He was apologetic and offered me a steep discount. I forget what it was but I think it was about 40-50% discount for “all the trouble” as he put it. And he promised to have photos ready by the end of that week.I was so nervous about receiving the photos that took now nearly 3 months and now at a discount. I honestly thought about not taking the discount because I thought he would do a bad job. I never asked for a discount at all. All I asked for was my samples back because he was not communicating for months and he had my samples. Grant must have felt really bad and guilty for what he did for him to offer me without me even asking for a discount and for “all my troubles” He was really apologetic so I tried to give him some grace and understanding. I thought maybe he had a family issue for months. So many thoughts went in my head while waiting to hear back from him.After I received the photos. I was surprised how good they were. I also asked for my samples back and how much I owe him for the Sample shipping, but he emailed back that he will send it for free.I waited 3 weeks then emailed back. I asked if I should pay him to send my sample, but again no response. When you email a business where you are customer I think it is customary to respond. Even if he had emailed saying I’m so sorry by mistake I donated your sample or I changed my mind I would like you to pay for shipping…. Really any kind of communication would be nice. But the problem this company has is the periods of dead communication. This is a deal breaker no matter how good he is as a photographer. I will take my business elsewhere. I emailed him a few weeks ago, and stated that I really like his photos and my experienced amazon colleagues gave good compliments on the photos he took. I told Grant please email me back regarding my samples because I would hate to leave a business a bad review after receiving a discount. But again- no response. Nothing. Like you don’t exist or your an annoyance just for asking to pay for my samples or just information on the status.This has been my experience. I’m sure there have been people with better experience, I hope. I don’t wish this bad experience on anyone especially when you are dealing with an Amazon launch date and only thing holding you up are photos. I hope this review was helpful.read more

Shimul sarkar

20:07 26 Oct 21

Really Great

Mike Sisty

01:55 21 Oct 21

Excellent communication and results! We had a complicated product, and Grant and his team did a great job.

Colorado Extraction Systems

14:08 11 Oct 21

Exceptional results and service! A must use photographer!

Susan MacLachlan

18:53 15 Jul 20

We love Grant, he does excellent work! He is very easy and professional to work with. He communicates well and offered... us a package that was a better deal when we asked him about a project. Recently we decided to do some more photos with him since he does such great work. We highly recommend Professional Product Photography!read more

Alex Potter

17:24 23 Jun 20

We use Professional Product Photography to take product photos for our clients. Not only are the photos really nice... quality but Grant is also very accommodating and professional to work with. The image files we receive at the end are saved out just how we need them making them easy to work with and us more efficient while we're building websites and online stores for our clients. We would certainly highly recommend Professional Product Photography to anyone needing great phoduct photos.read more

William Lester

21:14 11 Jun 20

I found this business on a Google search. I needed professional photographs for an Amazon listing. Grant Mott was... very professional and easy to communicate with. He did a great job and gave me free extra shots. I will definitely use Professional Product Photography again and I'm looking forward to it!read more

Jeff Hinton

06:09 09 Apr 20

Great experience top notch photos. Grant took care of picture needs and did a few website photos for us and we... couldn't be any happier. Thank youread more

Aimée Phillips

00:57 25 Mar 20

We were referred to Professional Product Photography by a colleague and could not be more pleased. Very transparent and... clear pricing structure, professional interactions, great communication, clear instructions and excellent photos. We will definitely use Grant again.read more

Brian De Groodt

18:55 13 Mar 19

Thank you for the outstanding photos! I can say there’s unlikely to be a better place for us to spend our money than... on you continuing to build out our product catalogread more

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